Consulting Services FAQ

How do I book a consultant?

Please fill out the Service Request Form and we will contact you within 24 hours.

What do I get for my money?

Peace of mind. We offer all types of services including upgrades, migration of your system to new hardware, training, integration services, and health checks to ensure that the system is working at optimal level.

Is this not included in my AMP?

The Annual Maintenance Program includes phone support and access to every upgrade released whilst you have a valid agreement. AMP does not include on-site visits.

What is a health check?

Redmap consultants can visit your business to your Redmap implementation is working to optimum level. A health check includes:

Checks of Redmap search speed
Checks of hardware utilisation
Review of document folder structure
Checks of free disk space
Review of all errors for connector and event logs
Installation of any updated or new features to improve performance of Redmap products

What is the investment required for a Health Check?

There is a standard hourly rate for Health Checks, with a minimum charge of 2 hours. Travel charges may apply. Please contact us for an obligation free quote.

What training services are available?

We offer a full complement of training services which include:

End user training
Administration training
Support training
Partner training
Review of all errors for connector and event logs

What are my options for integration with other applications?

There are several ways for Redmap to be integrated with other applications. Please contact us to understand how you can best integrate your current systems with Redmap software.

Can I transfer my documents to Redmap from my current document management system?

We have converted existing systems over to Redmap in the past, however the possibility of conversion is dependant on your existing system. Typically, a consultant would need to visit your business to scope the project and devise a plan of action.